RICS Compliance
APA Complaints Handling Procedure (CHP)
As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Mr Philip Antino
APA Property Services Ltd
143 New London Road
Chelmsford
Essex
CM2 0QT
Tel: 01245 492495
phil@apaproperty.com
www.apaproperty.com
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients:
Ombudsmen Services Property
PO Box 1021
Warrington
WA4 9FE
Tel: 0845 0508181
Tel: 01925 530270
enquiries@os-property.org
www.os-property.org
For Business-to-Business clients:
1DRS Ltd
24 Angel Gate
City Road
London
EC1V 2PT
Tel: 0207 520 3800
info@1drs.ltd.uk
www.1drs.ltd.uk
