RICS Compliance
APA Complaints Handling Procedure (CHP)
As a regulated RICS firm, we are required and have in place a CHP, to satisfy the regulatory requirements of the RICS. Our CHP has two stages.
Stage One
If you have spoken to us about your concerns, please provide a written account of your concerns to ensure that we have a full understanding of the issues. Please send your written concerns to:
Mr Philip Antino
APA Property Services Ltd
143 New London Road
Chelmsford
Essex
CM2 0QT
Tel: 01245 492495
phil@apaproperty.com
www.apaproperty.com
We will acknowledge receipt of your concerns within 7 days and aim to provide a full response within 28 days thereafter. If for any reason we are unable to comply with the time table we will inform you of the amended dates and explain why we have not been able to respond.
Stage Two
If we are unable to reach a satisfactory conclusion you are entitled to take your complaint to an independent body, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients:
Ombudsmen Services Property
PO Box 1021
Warrington
WA4 9FE
Tel: 0845 0508181
Tel: 01925 530270
enquiries@os-property.org
www.os-property.org
For Business-to-Business clients:
1DRS Ltd
24 Angel Gate
City Road
London
EC1V 2PT
Tel: 0207 520 3800
info@1drs.ltd.uk
www.1drs.ltd.uk
