APA Complaints Handling Procedure (CHP)
As a regulated RICS firm, we are required and have in place a CHP, to satisfy the regulatory requirements of the RICS. Our CHP has two stages.
If you have spoken to us about your concerns, please provide a written account of your concerns to ensure that we have a full understanding of the issues. Please send your written concerns to:
We will acknowledge receipt of your concerns within 7 days and aim to provide a full response within 28 days thereafter. If for any reason we are unable to comply with the time table we will inform you of the amended dates and explain why we have not been able to respond.
If we are unable to reach a satisfactory conclusion you are entitled to take your complaint to an independent body, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients:
For Business-to-Business clients:
24 Angel Gate
Tel: 0207 520 3800